FAQs for Cleaning Techs
Can Cleaning Techs see Customer contact information?
Can Cleaning Techs see Customer contact information?
No — the customer phone number and email address is not visible within the Cleaning Technician experience within Allison. Only Notes, Entry Codes, and Directions are available
What screens do Cleaning Techs have access to in Allison?
What screens do Cleaning Techs have access to in Allison?
Cleaning Techs have access to their jobs on the Today Screen and the Upcoming Screen. Cleaning Techs do not have access to the Now Screen, Reports, or Company Settings.
What if my Cleaning Tech needs to change their schedule?
What if my Cleaning Tech needs to change their schedule?
You can allow cleaners to edit their own schedule or you can do it as the manager. Please see this article
Are Cleaning Techs able to add/edit notes in Allison?
Are Cleaning Techs able to add/edit notes in Allison?
No, only owners, managers, and assistants can make changes to notes within Allison
1. Navigate to the Employees Page
Click on the top-right menu of your Allison dashboard.
Select Employees from the dropdown.
Here, you'll see your current team roster—including active and deactivated employees.
2. Click “Add Employee”
Look for the Add Employee button at the top of the page and click it. This opens the employee details form.
3. Fill Out Employee Details
You’ll enter:
Name
Email
Phone number
Address
Position (Owner, Manager, Assistant, Cleaning Technician, Sales Associate)
🔒 Want to add an emergency contact? Just click “Add Emergency Contact.”
4. Assign Roles and Responsibilities
You can assign multiple roles (e.g., a manager who also cleans). If you select Cleaning Technician, you’ll be prompted to fill in:
Title (or choose “Not Applicable”)
Start Date
Pay Structure (Hourly, Percentage, or By Day)
Tip Eligibility
Availability
5. Set Employee Availability
Use the drag-and-drop calendar to define when the employee is available in 30-minute blocks. For example:
Monday: 7:30 AM – 5:00 PM
Tuesday – Thursday: 8:00 AM – 5:00 PM
Friday: 12:00 PM – 5:00 PM
Allison automatically calculates their weekly capacity based on these selections.
If you want cleaners to be able to edit/update their own schedule you must turn on that permission under the Cleaner Permission section within Settings. See more information on that here.
6. Finalize and Add the Employee
Click Add Employee to save. Their profile will appear at the top of your employee list.
7. Invite Them to Join Allison
Once added:
Click the Invite to Allison button.
The employee will receive an email with a link to set up their password and log in using the email you provided.
And that’s it! You’ve successfully added and invited a new team member.
Notice: In Allison, the term ‘Employee’ is used broadly to mean any user you add to Allison (such as cleaners, contractors, admins, managers, etc.) and does not indicate or create a legal employment relationship.