When you're using Messaging in Allison, your browser can pop up a desktop notification the moment a customer replies, so you don't miss a new message while you're working elsewhere in Allison, or in another tab or window. This guide walks you through turning those notifications on, or turning them back on if they were blocked before.
Good to know
Notifications appear while Allison is open in a desktop browser tab. If you close the browser, new-message alerts stop until you open Allison again.
You'll get a notification for any new message unless you're actively viewing the Messaging page — then it simply appears in your conversation list instead. (If Messaging is open in a background tab or an unfocused window, you'll still be notified.)
If you clicked Block or Don't allow the first time Allison asked to send notifications, your browser remembers that and Allison can't ask again. You'll need to change it yourself using the steps below.
Enable Desktop Notifications
To enable desktop notifications of new messages:
Navigate to the Messaging feature within Allison
Select the menu icon in the conversations list
Switch on the "Notifications" toggle
Follow any prompts presented by your browser to give permission to Allison
No prompt appeared, or the toggle won't switch on? Your browser is probably blocking Allison — see Troubleshooting Notifications below to fix it.
Disable Desktop Notifications
To disable desktop notifications of new messages:
Navigate to the Messaging feature within Allison
Select the menu icon in the conversations list
Switch off the "Notifications" toggle
Troubleshooting Notifications
If you're having trouble receiving notifications of new messages, there are a few things to check.
Browser not granting Allison permission
At some point, Allison's permissions to send notifications to your browser may have been disabled or denied. The quickest place to fix this is the small icon at the left edge of the address bar (a lock, sliders, or info icon), where a site's permissions live.
Google Chrome
Open Allison in Chrome
Click the icon at the left edge of the address bar (a lock, sliders, or info icon, depending on your version)
Find Notifications and set it to Allow. If you see Site settings, click it, then set Notifications to Allow.
Reload the Allison window
Microsoft Edge
Open Allison in Edge
Click the icon at the left edge of the address bar
Set Notifications for the site to Allow (via Permissions for this site or Site settings)
Reload the Allison window
Mozilla Firefox
Open Allison in Firefox
Click the lock icon at the left edge of the address bar
If you see Send Notifications set to Blocked, click the × / Clear next to it to remove the block (or set it to Allow)
Reload the Allison window. When it asks, click Allow.
Alternative: Menu (≡) → Settings → Privacy & Security → scroll to Permissions → Notifications → Settings → find Allison → set to Allow (or Remove Website, then reload and click Allow).
Safari
In the menu bar at the top of the screen, click Safari → Settings.
Click the Websites tab, then select Notifications in the sidebar
Find Allison in the list and set it to Allow
Make sure "Allow websites to ask for permission to send notifications" (at the bottom of that screen) is checked
Reload the Allison window
Once you've allowed notifications in your browser, return to Messaging and make sure the Notifications toggle is switched on.
Computer notification settings
Your computer may not allow notifications for your browser, or you have Do Not Disturb or Focus settings enabled.
On a Mac: open System Settings → Notifications, make sure your browser is allowed, and turn off Do Not Disturb / Focus.
On Windows: open Settings → System → Notifications, make sure your browser is allowed, and turn off Do Not Disturb / Focus assist.