What is the arrival window?
The arrival window tells your customers when to expect your team — not just the exact scheduled time, but a before/after range. For example: "We'll arrive between 9:00 AM and 10:00 AM."
You control how wide that window is — both before and after the scheduled start time.
How to update your arrival window
Open the menu and go to Settings.
Find the card labeled Scheduling & Clock-in and click into it.
Scroll down to the Clock-in & Clock-out section.
Look for the Arrival Window settings.
What you can configure
There are two options:
Before arrival — how early your team might arrive before the scheduled time. Options: 15, 30, or 45 minutes.
After arrival — how late your team might arrive past the scheduled time. Options: 15, 30, or 45 minutes, or 1 hour, 1.5 hours, or 2 hours.
For example, if your job is scheduled at 10:00 AM and you set a 30-minute before window and a 30-minute after window, the customer will see an arrival window of 9:30 AM – 10:30 AM. This will also show up on the confirmation email the customer gets.
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