Overview
Every customer in Allison starts with your company's global notification settings. But sometimes a customer has specific preferences — maybe they don't want booking confirmation emails, or they need a shorter reminder window before their job.
Customer-specific notifications let you override global settings on a per-customer basis without affecting anyone else.
How global settings affect customer notifications
Your company notification settings apply to every customer by default. Think of them as the starting point.
Here's how it works:
If a notification is turned on for your company, you can turn it off for one customer.
If a notification is turned off for your company, you cannot turn it on for just one customer.
The one exception is appointment reminder timing. You can give a specific customer a different reminder window — like 2 hours instead of 24 hours — even if that timing isn't turned on at the company level. But if the entire channel is off (for example, SMS is off company-wide), it stays off for that customer too.
To review your company settings, go to Menu → Settings → Notifications.
Setting up customer-specific notifications
Go to Menu → Customers.
Select the customer you want to configure.
On their profile, click Edit.
Select Notifications.
By default, everything follows your global settings. You'll see a message confirming the customer has no overrides.
Turning off a notification for a specific customer
To stop a specific notification for one customer:
Find the notification you want to change (e.g., Booking Confirmation — Email).
Toggle it off.
Click Save.
That customer will no longer receive that notification, even though it's still on for everyone else.
Changing a notification's timing for a specific customer
Some notifications — like job reminders — have configurable timing. To adjust for a specific customer:
Find the notification (e.g., Job Reminder — SMS).
Change the timing (e.g., from 24 hours to 2 hours).
Click Save.
This override only applies to that customer. Everyone else stays on the global timing.
How to tell what's been customized
Allison makes overrides easy to spot:
At the top of the customer's notification page, you'll see a count: "[Customer name] has X override(s)."
Each overridden notification has a visual indicator showing it differs from your company settings.
A note appears explaining what's been changed and how it compares to the global default.
Resetting a customer back to global settings
To undo an override, specifically for Appointment Reminder Notifications, and return a customer to the company default:
Open the customer's notification settings.
Find the overridden notification.
Click the reset to company setting button
The notification will revert to your global settings, and the override count at the top will update.
Things to keep in mind
You can only override notifications that are already enabled at the global level. If SMS is off globally, you can't turn it on for a single customer.
Overrides are per-notification. You can turn off booking confirmations for one customer while keeping everything else the same.
Changes take effect immediately after saving.
Questions?
If you need help configuring customer notifications, reach out to us at [email protected].