Logging In
When you log into Allison, your experience is tailored to your role. As a cleaning technician, you'll see the Cleaner Experience — a simplified view focused on everything you need to do your job.
If you need help saving Allison down on your phone (similar to a mobile app) check out this help article here
Your Menu
Tap the menu button at the top of the screen (your name will be displayed there). From here you can:
View your availability and time off
Access the Allison Help Center
Sign out
Today Screen
The Today screen is your home base. At the top, you'll see any jobs scheduled for you today.
Tapping a job gives you a quick summary:
Customer name and service type
Job address
Estimated duration
Clock In button and On My Way text button
Once you've sent the "On My Way" text, the button will be disabled — the customer has already been notified.
Inside a Job
Tap into any job to see full details:
Scheduled times — when you're expected to clock in and clock out
Service type — e.g., Standard Clean
Add-ons — any additional services requested
Customer tags — notes your employer has flagged (e.g., "Prefers same cleaner")
Directions — open in Google Maps, Apple Maps, or copy the address
You'll also see expandable note sections:
Note Type | What It Contains |
Entry Notes | Door codes, lockbox info, access instructions |
Cleaning Notes | Specific cleaning instructions for this visit |
Customer Notes | Important info about the customer (e.g., "Works from home, please be mindful of noise") |
Property Notes | Parking instructions, property quirks, etc. |
As a cleaning technician, you can view notes but cannot edit them as a Cleaning Tech. Tap to expand or collapse each section. You'll also see whether this is a one-time or recurring job, and the date of the previous visit.
Upcoming Screen
Want to see what's coming up? Tap Upcoming at the bottom of the screen.
You'll see:
A view of the month with upcoming days highlighted
Your booking percentage and open hours for the month
A list of all your assigned upcoming jobs
Your estimated earnings per day (if your employer has enabled this)
Tap any job to view its full details, just like on the Today screen.
Managing Your Availability
Keeping your availability up to date helps your scheduler assign jobs with confidence. Note: The owner must have this permission turned on for you to be able to update your availability.
Go to Menu → Availability and Time Off to access your profile. You'll see two sections:
Time Off
Need a day off — or part of a day? Add it here. You can:
Mark a full day as unavailable
Select specific time blocks for partial-day unavailability
General Availability
This is your regular weekly schedule. If your availability is changing (e.g., you can no longer work Mondays starting next month), update it here.
To update your general availability:
Remove any days you won't be available
Add time blocks for days with limited hours (you can add multiple blocks per day)
Tap Done
Choose whether the change takes effect immediately or on a specific date
Tap Save Changes
Once saved, you'll see both your current availability and any upcoming changes listed on your profile page.
Tip: Always keep this up to date. Schedulers rely on your availability to assign jobs correctly.
Need Help?
If you have any questions about the Cleaner Experience, reach out to your employer or contact the Allison support team — we're happy to help.