Overview
Once a customer is scheduled through Allison, they’ll receive an Appointment Confirmation Email (if you have this setting turned on!). This email ensures clarity about the upcoming service—what’s scheduled, when, and where. The layout is intentionally simple, friendly, and professional, making it easy for customers to review the details or contact your business if needed.
Email Layout
1. Subject Line
✅ Your Cleaning Appointment is Confirmed!
This headline uses a friendly checkmark icon and clear language to reassure customers that their booking is successfully scheduled.
2. Greeting & Intro
The email opens with a personalized greeting and a short confirmation message, such as:
“Hi Steven,
We’re happy to confirm your upcoming cleaning appointment with Cap Cleaning. Below are the details of your scheduled service:”
This sets a warm, service-oriented tone while immediately showing the appointment details.
3. Appointment Details Table
All critical information is presented in a clean, easy-to-read table:
Field | Description |
Date | The confirmed service date |
Time | Scheduled start time (including time zone) |
Address | Customer’s service location |
Service | Type of clean (e.g., Standard, Deep, Move-Out) |
Frequency | Indicates if the cleaning is one-time, weekly, bi-weekly, etc. |
Add-ons | Any extra services included |
Total Price | Bolded total for clear visibility |
4. Important Notes
Two short, clearly labeled policy notes follow the table:
Arrival Window: (based on your arrival window settings!)
“Our team may arrive up to 15 minutes before or after your scheduled time. This allows for minor delays due to traffic or previous appointments.”
Cancellation Policy: (this is a templated statement and cannot be customized at this time)
“We require at least 48 hours’ notice for any cancellations or reschedules. Late cancellations may be subject to a fee.”
These notes proactively reduce confusion or disputes while maintaining professionalism.
5. Contact Information
The footer provides clear ways to reach out for changes or questions:
📞 (555) 867-5309
✉️ [email protected]
(Your contact details are pulled from your Company Settings) This ensures quick access for last-minute communication.
6. Closing Message
A brief, courteous closing ends the email on a positive note:
“We’re looking forward to serving you!
Best,
Cap Cleaning Team”
Key Benefits
Builds trust with professional, consistent branding
Reduces no-shows and miscommunication
Includes all appointment details and business contact info in one place